Frequently Asked Questions
Everything you need to know about our handcrafted watercolors and service.
What makes A. Gallo Colors unique?
Our paints are handcrafted in Italy using artisanal methods, high-quality pigments, and a signature binder made with local honey and gum arabic for exceptional flow and transparency.
How long does shipping take?
We ship worldwide from our studio in Assisi. Orders are typically processed within 3-5 business days, and international shipping times vary between 7-14 days depending on your location.
Are your pigments lightfast?
Yes, we prioritize lightfastness. Most of our colors are rated as excellent or very good, ensuring your artwork remains vibrant and resists fading over time.
What is your return policy?
We accept returns on unused and unopened products within 30 days of delivery. Please contact our support team to initiate a return process.
Do you offer international tracking?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number to monitor your package's journey.
Are the paints safe to use?
Our paints are made with natural ingredients; however, some professional pigments contain minerals that should not be ingested. We recommend following standard safety practices for artists.